Refund Policy and Terms Of Service

RETURNS AND REFUND POLICY

Full priced items  can be returned within 14 days from the day you receive your parcel.  Full price items can be returned for a full refund or credit (valid 1 year) . Postage is not refundable. First purchases can be returned for full refund or credit, including any first purchase discounts.

Sale and promotional items can be returned for an credit  (valid one year). Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law. 

If you wish to return your goods, please contact customer service at info@zerafima.com.au for return instructions. 

Items (s) must be unworn, unwashed, unused, in original condition with all labels/tags attached and returned within 14 days of receiving your product. For health reasons, we do not accept returns on the purchase of earrings or swimwear.

Faulty

If you’ve received a faulty or damaged item  please contact our customer service at info@zerafima.com.au for return instructions. 

Exchange

Exchanges are subject to availability. If your item is not available at the time of processing you will receive a refund or online credit, dependent on whether the returned item was full price or sale.

Value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time of the exchange. 

You will need to pay the additional shipping charges exchanging your item. Any customs or duties payed on your order will not be credited .

Zerafima is not liable for the loss of the item being returned and any returns must be sent back via a parcel with a traceable service.

Please contact our customer service at info@zerafima.com.au for exchange instructions. 

INTERNATIONAL RETURNS

Please contact our customer service at info@zerafima.com.au for international return and exchange  instructions.